Warranty Statement

Greenwood Joinery UK Product Warranty Statement

At Greenwood Joinery UK, our mission is to deliver high-quality, time-tested joinery solutions tailored for discerning homeowners. We combine traditional craftsmanship with premium materials to produce high-performance timber products. We believe in transparency—our warranties are straightforward, and when properly maintained, our products are designed to last up to 60 years.

Warranty Overview

• 30-Year Timber Guarantee
  Timber performance may vary based on environmental factors, construction details, and surface coating maintenance. Flush joints may show minor cracks as timber settles, requiring touch-ups by others.

• 10-Year Guarantee on Insulating Glass Units
  Covers 4mm/6mm annealed, toughened, and 6.4mm laminated glass. Special glass options are covered upon request. Glazing is carried out per Glass and Glazing Federation standards unless otherwise specified. Full replacement is offered for the first 5 years; supply-only for the remaining 5.

• 8-Year Paint Warranty (5 Years on Stains)
  Our coatings follow strict manufacturer guidelines. Duration of warranty depends on colour type and number of coats applied at our facility.

• 10-Year Weatherseal Warranty
  Covers wear and tear under normal conditions. Damage from paint, stains, or misuse is excluded.

• 10-Year Ironmongery Warranty
  Applicable depending on hardware type and finish at time of quotation. Please request clarification at the order stage.

Standard products come with written guarantees from our trusted suppliers. Please note: non-standard finishes or bespoke hardware may not be covered under our warranty.

Warranty Period

All warranties begin from the date of delivery.

Exclusions & Maintenance Advice

Warranty coverage may be voided in the following situations:

• Impact, abrasion, or chemical damage to the surface finish.

• Natural resin leakage or movement around timber knots.

• Inadequate or neglected maintenance. Minor cracks must be addressed immediately per our Homeowner Maintenance Guide.

• Poor design leading to excess moisture exposure (e.g., areas near swimming pools, leaking gutters, or high humidity zones).

• Contact with chemically active building materials such as plaster, cement, or brick acid.

• Use of abrasive cleaning methods or high-pressure washers.

• Incorrect storage, installation, or unauthorised alterations to the product.

• Failing to follow installation guidelines, including:

  • Cutting through joinery joints.

  • Using dark colours in high-heat areas.

  • Improper door closing devices or leaving doors wedged open.

• Damage from external factors such as cleaning tools, ladders, fire, flood, lightning, or burglary.

Special Notes

• Thin double-glazed units (with 8mm cavity or less) have a reduced 5-Year Warranty.

  • Full replacement within the first 2.5 years.

  • Supply-only replacement from 2.5 to 5 years (re-glazing costs excluded).

• Warranties are valid only after full payment is received. Outstanding balances void warranty rights.

• Avoid power washing or using garden hoses on timber joinery, as this can lead to seal failure and timber swelling.

• Product wrapping must be removed if items are stored long-term. No warranty applies if goods remain in plastic wrap beyond 3 months, as moisture can accumulate.